Return and exchange

Our company handles returns and exchanges of goods of appropriate quality in accordance with the Consumer Rights Protection Act.

Return and Exchange Timeframes

Returns and exchanges of goods are possible within 14 days of receipt by the customer.

Return Process

Returns are processed after prior arrangement.

Conditions for Returning Goods of Appropriate Quality

Note! All goods of appropriate quality available on our website "Pixsel.pl" are subject to return and exchange!

What are goods of appropriate quality?
Goods of appropriate quality are all items that: have not been used, have retained their commercial properties, and have seals, tags, original packaging, and documents that were delivered with the goods.

Want to return a product? What to do?

To arrange a return, call the phone numbers provided in the "Contact" section. Returns are processed using the details provided in the delivery document at the time of receipt.

Who bears the cost of return shipping?

In the case of a return, we do not cover the costs associated with delivery services, including: courier trips or shipping costs via courier service to another city, as stated in the declaration (delivery document). In the event of refusal to accept the goods, the cost of the delivery service is borne by the buyer.

When will the money be refunded?

After receiving and inspecting the goods by our warehouse, the funds will be refunded to the account from which the payment was made within 3 business days.

Want to exchange a product? What to do?

To arrange an exchange, call the phone numbers provided in the "Contact" section. The exchange of goods is processed using the details provided in the delivery document at the time of receipt.

Who bears the cost of exchange shipping?

In the case of an exchange, we do not cover the costs associated with delivery services, including: courier trips or shipping costs via courier service to another city, as stated in the declaration (delivery document). In the event of refusal to accept the goods, the cost of the delivery service is borne by the buyer.

When will the exchange product be shipped?

After receiving and inspecting the goods that do not meet your expectations, another selected product will be shipped to you within 1-3 business days.

What to do if you notice damage or defects in the goods upon receipt?

If you notice damage/defects in the goods upon receipt, a report on the condition of the goods should be made in the presence of the courier company representative and we should be informed of the number of this report and the quantity of damaged goods. The return or exchange of defective goods is processed using the details provided in the delivery document at the time of receipt.

Who bears the cost of return/exchange of defective goods?

In the case of defective goods, we bear the delivery costs in both directions.