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Regulations of Pixsel.pl Store

  1. PRELIMINARY PROVISIONS The online store available at the internet address PL is operated by POLOR Sp. z o.o., Świętokrzyska 30/63, 00-116 Warsaw, NIP: 5252606294, KRS: 0000538647. These regulations are addressed to Consumers and define the rules and procedures for concluding a Distance Sales Agreement with a Consumer through the online store PL.
  2. DEFINITIONS
    • Consumer – a natural person who enters into a contract with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
    • Seller – POLOR Sp. z o.o., Świętokrzyska 30/63, 00-116 Warsaw, NIP: 5252606294, KRS: 0000538647.
    • Client – any entity, including a consumer, a natural person conducting business activity, an organizational unit without legal personality, and a legal person, making purchases through the Store.
    • Store – the online store operated by the Seller at the internet address PL, through which the Client can submit offers to the Seller to conclude a sales contract for the Goods presented by the Seller in the Store.
    • Distance Sales Agreement – an agreement concluded with the Client within the organized system of distance contract conclusion (within the Store), without the simultaneous physical presence of the parties, using one or more means of distance communication up to and including the moment of concluding the agreement.
    • Regulations – these store regulations.
    • Order – a Client's declaration of will submitted via the Order Form and aimed directly at concluding a Sales Agreement for the Product(s) offered in the Store with the Seller.
    • Order Form – an interactive form available in the Store, enabling the placement of an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
    • Basket – an element of the Store's software, in which the selected Products to be purchased by the Client are visible, equipped with the function of determining and modifying the quantity of Products in the Basket, in particular by changing the quantity of Products placed in the Basket or removing them from the Basket.
    • Product – a movable item available in the Store, which is the subject of a Sales Agreement between the Client and the Seller.
    • Sales Agreement – a sales agreement for the Product concluded or concluded between the Client and the Seller via the online store. The term Sales Agreement also includes, as appropriate to the characteristics of the Product, a service agreement and a contract for specific work.
    • Business Day – any day except Saturdays, Sundays, and public holidays.
  3. CONTACT WITH THE STORE
    • Seller's contact address: Wincentego Rzymowskiego 19/2B, 02-697 Warsaw.
    • Seller's e-mail address: info@pixsel.pl.
    • Seller's bank account number: Paribas Bank PL24 1600 0003 1804 5608 3000 0003.
    • The Client may communicate with the Seller using the e-mail address provided in this section.
  4. GENERAL INFORMATION
    • To the maximum extent permitted by law, the Seller is not responsible for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the online store with the technical infrastructure of the Client.
    • Browsing the Store's assortment does not require setting up an Account. Orders for Products in the Store's assortment can be placed by providing necessary personal and address data enabling the execution of the Order without setting up an Account.
    • Products are sold exclusively to consumers in retail quantities. The offer of PIXSEL.PL is directed at persons who are of age to have the capacity to perform legal acts.
    • Prices provided in the Store are given in Polish złoty and are gross prices (including VAT).
    • To the given prices of the Products, the shipping cost should be added. Packages are delivered worldwide.
  5. RULES FOR PLACING AN ORDER
    • The condition for using the Store's services is to read these Regulations and accept them. The Client is obliged to read the contents of the Regulations before placing an order.
    • To place an Order:
      1. Select a Product to be ordered and then click the "Add to Basket" button.
      2. Fill in the Order Form by entering the recipient's details and the address to which the Product should be delivered, choose the type of shipment (delivery method of the Product), enter invoice data if the Client requests an invoice and if different from the recipient's details.
      3. Express consent, by checking the appropriate box, before finalizing the Order, to process the Client's personal data provided during the order placement, for the purpose of handling the Order placed in the Store.
      4. Click the "Order and Pay" button.
      5. Placing an order in the Store constitutes an offer made by the Client to the Seller to conclude a sales contract. After the order is confirmed by the Seller, the Client receives a confirmation of acceptance of their offer via email to the address provided.
      6. Pay for the order using the available payment system in the Store, Przelewy24, or by traditional bank transfer to the account specified in § 3, point 3 of the Regulations.
  6. DELIVERY METHODS AND PAYMENT OPTIONS
    • The Client can use the following delivery or collection methods for the ordered Product:
      1. Courier shipment, parcel locker shipment, personal collection at Wincentego Rzymowskiego 19/2B, 02-697 Warsaw.
    • The Client can use the following payment methods:
      1. Electronic payment
      2. The entity providing online payment services is Przelewy24, a service provided by PayPro S.A. based in 60-198 Poznań, Pastelowa 8.
      3. Traditional bank transfer to the account specified in § 3, point 3 of the Regulations.
      4. Acceptable payment methods:

      5. The time for order fulfillment is counted from the moment of positive payment authorization.
      6. Detailed information about delivery methods and acceptable payment methods are available on the Store's website.
  7. EXECUTION OF THE SALES AGREEMENT
    • The conclusion of the Sales Agreement between the Client and the Seller occurs after the prior placement of the Order by the Client using the Order Form in the Store, in accordance with § 5 of the Regulations.
    • After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. The confirmation of receipt of the Order and its acceptance for processing is made by sending the Client an appropriate email to the email address provided during the order placement, containing at least the Seller's statements about receiving the Order and accepting it for processing, and confirmation of the conclusion of the Sales Agreement. Upon receiving the above email by the Client, the Sales Agreement between the Client and the Seller is concluded.
    • The Product will be sent by the Seller within 2 days in the manner chosen by the Client during the placement of the Order.
    • The beginning of the Product delivery period to the Client is counted from the date of confirmation of receipt of the Order and its acceptance for processing.
    • The delivery of the Product takes place only in Poland.
  8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
    1. The Client, who is a Consumer, may withdraw from the Sales Agreement within 14 days without giving any reason.
    2. The Consumer should return the Product at their expense in its original packaging and undamaged condition, along with a personally signed statement of the intention to return the purchased Product to the Seller's address.
    3. The running of the period specified in para. 1 starts from the delivery of the Product to the Consumer or to a person indicated by them, other than the carrier.
    4. The statement can be sent electronically by sending the statement to the Seller's email address or by submitting the statement on the Seller's website - the Seller's contact details are specified in § 3.
    5. If the Consumer sends a statement electronically, the Seller shall immediately send the Consumer a confirmation of receiving the statement of withdrawal from the Agreement to the email address provided by the Consumer.
    6. Consequences of withdrawal from the Agreement:
         6.1. In case of withdrawal from a distance contract, the Agreement is considered as not concluded.
         6.2. In case of withdrawal from the Agreement, the Seller shall refund all payments made by the Consumer in the original transaction promptly, no later than within 14 Business Days from the day of receiving the Consumer's statement of withdrawal from the Agreement, excluding the delivery costs of the Products.
         6.3. The Seller will make the refund using the same payment methods that the Consumer used in the original transaction unless the Consumer explicitly agreed to a different solution that does not incur any costs for them.
         6.4. The Seller may withhold the refund until the Product is returned or until the Consumer provides proof of its return, depending on whichever event occurs earlier.
         6.5. The Consumer should return the Product to the address of the Seller specified in these Terms and Conditions promptly, no later than 14 days from the day on which they informed the Seller of the withdrawal from the Agreement. The deadline is met if the Consumer returns the Product before the 14-day period expires.
         6.6. The Consumer bears the direct costs of returning the Product.
         6.7. The Consumer is responsible for any decrease in the value of the Product resulting from using it in a way other than necessary to establish the nature, characteristics, and functioning of the Product.
    7. Exceptions to the right of withdrawal from the Agreement:
         7.1. In the case of products that are not suitable for return due to health or hygiene reasons, or whose protection has been removed after delivery.
         7.2. In the case of products that are irreversibly mixed or combined with other products after delivery.
  9. COMPLAINT
    1. The Sales Agreement covers new Products.
    2. In case of a defect in the goods purchased from the Seller, the Customer has the right to lodge a complaint based on the provisions regarding warranty in the Civil Code.
    3. The complaint should be reported electronically, using the electronic complaint form provided by the Seller on one of the subpages of the Store. The complaint should include at least a brief description of the defect, preferably with a photo, the circumstances (including the date) of its occurrence, the Customer's details filing the complaint, their correspondence address, the Order number related to the complaint, the date of purchasing the Product, the Customer's request, and the preferred way for the Customer to be informed about the complaint resolution process.
    4. The Seller will respond to the complaint promptly, no later than within 14 Business Days from the receipt of the goods.
    5. Goods returned as part of the complaint procedure should be sent to the address specified in section 3 of these Terms and Conditions.
    6. Differences in the colors of the Products displayed on the Customer's monitor compared to their actual color cannot be the basis for a complaint.
  10. OUT-OF-COURT WAYS OF HANDLING COMPLAINTS AND CLAIMS
    1. Detailed information regarding the possibility for the Consumer to use out-of-court ways of handling complaints and claims, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organizations responsible for consumer protection by statute, Provincial Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection:
      http://www.uokik.gov.pl/spory_konsumenckie.php,
      http://www.uokik.gov.pl/sprawy_indywidualne.php
      and
      http://www.uokik.gov.pl/wazne_adresy.php.
    2. The Consumer has the following exemplary options for using out-of-court ways of handling complaints and claims:
         2.1. The Consumer has the right to apply to a permanent consumer arbitration court as referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
         2.2. The Consumer has the right to address the provincial inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Consumer and the Seller.
         2.3. The Consumer may receive free assistance in resolving the dispute between them and the Seller, also by using the free assistance of the district (city) consumer ombudsman or social organization responsible for consumer protection by statute (e.g., the Consumers' Federation, the Polish Consumers' Association).
  11.  PERSONAL DATA IN THE ONLINE STORE
    1. The Seller is the administrator of Customers' personal data collected through the online Store.
    2. Personal data of Customers collected by the administrator through the online Store are collected for the purpose of fulfilling the Sales Agreement, and if the Customer consents, also for marketing purposes.
    3. The recipients of Customers' personal data from the online Store may include:
         3.1. In the case of a Customer who uses postal or courier delivery in the online Store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary handling shipments on behalf of the Administrator.
         3.2. In the case of a Customer who uses electronic payments or a payment card in the online Store, the Administrator provides the collected personal data of the Customer to the selected entity handling the aforementioned payments in the online Store.
  12.  FINAL PROVISIONS
    1. Contracts concluded through the online Store are concluded in Polish.
    2. The Seller reserves the right to make changes to the Regulations for valid reasons, such as changes in the law, methods of payment, and delivery – to the extent that these changes affect the implementation of the provisions of the Regulations. The Seller will inform the Customer of any changes with at least a 7-day notice.
    3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law apply, in particular: the Civil Code of April 23, 1964 (Journal of Laws of 2018, item 1025, as amended), the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2017, item 1219, as amended); the Act of May 30, 2014 on consumer rights (Journal of Laws of 2017, item 683, as amended); the Act of May 10, 2018 on the protection of personal data (Journal of Laws of 2018, item 1000, as amended).
    4. In case of any questions, the Seller kindly asks to contact via email at: info@pixsel.pl
    5. The Seller will make every effort to ensure that any disputes arising from the performance of the Sales Agreement concluded with the Customer based on these Regulations are resolved amicably.